Nature’s Comfort and Central Boiler are two great brands when it comes to outdoor wood burning stoves, but which brand is better? A lot of consumers that would like to purchase a wood furnace for the first time and those looking to replace an old one are asking which one fairs better. Here is a comparison of the two when it comes to features, warranty, customer service and availability.
Stove winning features
Nature’s Comfort’s outdoor wood burning boilers include wood pellet and multi-fuel stoves. It has a series of boilers which range from 115,000 to 500,000 BTUs. These stoves have state of the art engineering improvements for more efficient water flow and stove controls. Designers have also come up with models that are easier to install, operate, troubleshoot and to service in case the need arises. Nature’s Comfort GT – 6000 is its first EPA Phase II Qualified Outdoor Furnace.
Consumers that are thinking of choosing Central Boiler has only the “Classic” stove line to choose from. These are stoves that are made of heavy carbon steel or titanium stainless steel. The Classic was the first ever outdoor wood burning stove that was certified by UL and CSA. The Classic E 1200 was the first stove that met EPA voluntary emission standards.
Who has better customer service?
Customers may contact Nature’s Comfort via phone at (877) 251 – 7740 or through email at their official site http://naturescomfortllc.com/. Central Boiler customer service is available by phone at 1- 800 – 248 – 4681.
Better warranty period
Nature’s Comfort has a limited 20 – year warranty on the fire drum and a limited 10 – year warranty on the stove’s water jacket for manufacturer’s defects. All other parts have a 1- year warranty. The warranty covers both parts and labor. The company states that the customer should properly deliver, install and maintain the boiler to qualify for warranty.
Any questions or issues about warranty should be addressed with the dealer along with your proof of purchase, proof of treatment and testing along with the appliance serial number and model number.
Central Boiler on the other hand has an optional 25 – year limited warranty that includes parts and labor. Warranty questions should also be addressed with a Central Boiler dealer near you. You may look for the nearest one through a Dealer Locator tool at http://www.centralboiler.com/contactus.html .
Both Nature’s Comfort and Central Boiler are available through a local dealer near you. You may visit their official sites to locate a dealer near you or you may call their customer service for help.
Although Central Boiler was the first to manufacture EPA – approved wood stoves and offer a more sustainable warranty period, their furnaces are quite limited in variety. Nature’s Comfort offers a variety of stoves each with their own heating capacities and updated features. Customer service is also limited to Central Boiler which greatly affects customer experience with getting help for the product and getting answers to their questions.