The brands Nature’s Comfort and Clayton are two of the most popular when it comes to outdoor wood burning stoves. Each company has its own stove designs and features that could be the brand customers are looking for but who would win in a show down? The two wood stove brands are compared using their features, warranty, availability and customer service; these are factors that greatly affect consumer choices and should therefore be your guide in choosing the best wood stove for your needs.
Stove winning features
Nature’s Comfort creates and markets outdoor wood burning boilers including wood pellet and multi-fuel stoves. You will find a series of boilers which range from 115,000 to 500,000 BTUs. These stoves have state of the art engineering improvements for more efficient water flow and stove controls. Designers have also come up with models that are easier to install, operate, troubleshoot and to service in case you need your unit repaired. Nature’s Comfort GT – 6000 is its first EPA Phase II Qualified Outdoor Furnace.
Clayton brand is owned by The United States Stove Company which was founded in 1869. The company markets different heating products and units such as Clayton, Ashley, Wonderwood, Hotblasts, King and Magnolia. There are a variety of heater and stove types and these ranges from pot belly stoves to freestanding fireplaces. Clayton has two models: the 1600G and the 1800G which burn coal and wood. The 1800G has a high BTU per hour capacity with a secondary heat exchanger.
Who has better customer service?
Customers may contact Nature’s Comfort via phone at (877) 251 – 7740 or through email at their official site http://naturescomfortllc.com/. Clayton is only available via phone at 800 – 750 – 2723 or send your inquiries via snail mail at United Stoves Stove Company 227 Industrial Park Drive South Pittsburgh, TN 37380, USA.
Better warranty period
Nature’s Comfort has a limited 20 – year warranty on the fire drum and a limited 10 – year warranty on the stove’s water jacket for manufacturer’s defects. All other parts have a 1- year warranty. The warranty covers both parts and labor. The company states that the customer should properly deliver, install and maintain the boiler to qualify for warranty. Any questions or issues about warranty should be addressed with the dealer along with your proof of purchase, proof of treatment and testing along with the appliance serial number and model number.
Clayton outdoor wood burning stove warranty information should be addressed through a local dealer. A dealer will need to ask a few important information when you call such as your appliance serial number and model number.
Both Nature’s Comfort and Clayton are available through a local dealer near you. You may visit their official sites to locate a dealer near you or you may call customer service.
All in all, Nature’s Comfort wins. There are more models to choose from which will certainly maximize your home or business’ heating costs. Customer service is easier to access at Nature’s Comfort while Clayton has limited customer service access.