In the outdoor wood burning stove industry, two brands have been known to dominate the market along with other wood burning furnace names. These are Nature’s Comfort and Hawken Energy. Let us find out who is better when it comes to features, warranty, availability and customer service. Consumers should compare brands before choosing the ideal stove for their needs.
Stove winning features
Nature’s Comfort manufactures outdoor wood burning boilers including wood pellet and multi-fuel stoves. It has a series of boilers which range from 115,000 to 500,000 BTUs. These stoves are equipped with state of the art engineering improvements for more efficient water flow and stove controls. Designers have also come up with models that are easier to install, operate, troubleshoot and to service in case the need arises. Nature’s Comfort GT – 6000 is its first EPA Phase II Qualified Outdoor Furnace.
Hawken Energy on the other hand only has three wood furnaces. These units are able to heat buildings as large as 4,000 square feet. The model GX10 can heat a single building but only 3,500 square feet with its output of 144,000 BTU. This model features a unique gasification technology that the EPA describes as one of the best ways to convert fuel in to electricity. Hawken Energy swears that their furnace designs offer increased heat transfer and enhanced durability.
Who has better customer service?
Customers may contact Nature’s Comfort via phone at (877) 251 – 7740 or through email at their official site http://naturescomfortllc.com/. Hawken Energy customer service is by phone at (888) 564 – 2876 or via email at their official site http://hawkenenergy.com/ .
Both brands offer useful learning materials through their official sites plus free quotes for customers that are interested in learning about their products.
Better warranty period
Nature’s Comfort has a limited 20 – year warranty on the fire drum and a limited 10 – year warranty on the stove’s water jacket for manufacturer’s defects. All other parts have a 1- year warranty. The warranty covers both parts and labor. The company states that the customer should properly deliver, install and maintain the boiler to qualify for warranty.
Hawken Energy also has a limited 20 – year warranty on the fire drum and a limited 10 – year warranty on the stove’s water jacket for any kind of manufacturer’s defects. All other parts have a 1- year warranty. The warranty covers both parts and labor. The company states that the customer should properly deliver, install and maintain the boiler to qualify for warranty.
Any questions or issues about warranty should be addressed with the dealer along with your proof of purchase, proof of treatment and testing along with the appliance serial number and model number.
Both Nature’s Comfort and Hawken Energy are available through a local dealer near you. You may visit their official sites to locate a dealer near you or you may call customer service.
All in all, Nature’s Comfort offers more versatility by offering a variety of stove models. The brand’s features make it a good first time or heavy duty boiler for residential or commercial use.