Nature’s Comfort and Pro-Fab is two of the most trusted outdoor wood burning stove brands in the market. These companies have earned the respect of consumers because of their features, customer service and warranties. But what if a new consumer comes along and compares these stoves side by side; which brand do you think would win considering features, warranties and customer service? Here is a comparison of the two brands.
Stoves winning features
Nature’s Comfort is a manufacturer of outdoor wood burning boilers as well as wood pellet and multi-fuel stoves. The company has a series of boilers ranging from 115,000 to 500,000 BTUs. These models also have the most updated improvements such as a more efficient water flow and stove controls. Nature’s Comfort designers have also come up with outdoor wood burning stove models that are easier to install, operate and repair in case the need arises. Aside from its regular outdoor wood burning stove line, Nature’s Comfort offers the GT – 6000. This is its first EPA Phase II Qualified Outdoor Furnace recommended for homes as well as small businesses.
Pro – Fab has several outdoor wood burning stove models: the Empyre, Empyre Pro Series, Empyre Elite, Empyre Elite XT, Cozeburn and the Pelco. The Empyre Elite 200 won the Vesta Finalist awards from Hearth and Home Magazine.
Who has better customer service?
Customers may contact Nature’s Comfort via phone at (877) 251 – 7740 or through email at their official site http://naturescomfortllc.com/. Customers that need to contact Pro – Fab Industries should call their hotline (888) 933- 4440 or (204) 364 – 2211. Customers may also send their requests and inquiries to Pro – Fab Industries Inc. PO Box 112 Arborg, R0C 0A0, Canada.
Best warranty support
Nature’s Comfort has a limited 20 – year warranty on the fire drum and a limited 10 – year warranty on the stove’s water jacket for manufacturer’s defects. All other parts have a 1- year warranty. The warranty covers both parts and labor. The company states that the customer should properly deliver, install and maintain the boiler to qualify for warranty.
Any questions or issues about warranty should be addressed with the dealer along with your proof of purchase, proof of treatment and testing along with the appliance serial number and model number.
Pro – Fab has a 10 to 20 year prorated warranty but this depends on which model you have. All Pro- Fab units should be registered within 30 days of purchase to be eligible for warranty.
Both Nature’s Comfort and Pro – Fab Industries outdoor wood burning stoves are available through their respective dealers. If you are interested, contact customer service to find out a local dealer in your area.
All in all, Nature’s Comfort is a brand that has more units to offer and for customers to choose from. More models will ensure that every customer and every home has the most suitable heating solution. The brand also has better warranty periods which make it a perfect choice for consumers.